Warranty

All of our products are fully covered by a comprehensive 12 month Return to Base warranty, covering parts and labour unless otherwise stated. It is our policy to resolve any RMA issues as quickly and as fairly as possible.

ALS Ltd RMA Policy

In the unlikely event that you receive an item that you feel is faulty in some way, you should report the fault by contacting our customer services department. Before an item is authorised for return a member of our Technical Department will contact you to try and resolve the fault. Should the problem not be resolved at this point you will be issued with an RMA number.

Accepting Goods.

When signing for goods being delivered it is vitally important that they are checked for shortages and obvious damage before signing. If any packaging is damaged in any way you can refuse the entire delivery or mark the delivery as "damaged - goods unchecked". Ensure that you only sign for the number of items received.

Shortages

Shortages of any sort must be notified immediately (within 24 hours of delivery).

Damaged in Transit

If you have accepted goods which have been damaged in transit (see accepting goods above) the damage should be reported immediately (within 24 hours of delivery).

Return Merchandise Authorisation (RMA) Number.

An RMA number must be obtained from Advanced Laptop Solutions Ltd before any return will be accepted. Goods returned without a valid RMA number are likely to be rejected by the 'Goods In' department. RMA numbers are valid for 15 days from the date of issue. If the item is not returned within 15 days the RMA will be cancelled and a new RMA number must be requested if you still wish to return the item. When preparing the item for return please ensure that the RMA number is clearly visible on a label on the outer covering.

Incorrectly Ordered Goods.

Incorrectly ordered goods are the responsibility of the purchaser. ALS Ltd are under no obligation to accept the return of incorrectly ordered goods, and where return is accepted a restocking fee may be levied.

Returns Due to Late Delivery.

Returns due to late delivery must be requested by fax or email within 24 hours of the due delivery date. The original purchase order must contain details of any cut-off delivery date and ALS Ltd must agree that a deadline for delivery had been accepted. We will arrange for the collection of goods falling into this category.

Goods Returned Not In Original Condition.

Goods returned for replacement where the packaging and/or contents is found not to be in its original condition are likely to be rejected on arrival. Should they be accepted, ALS Ltd reserves the right to impose a handling/re-stocking fee. Should items be damaged in transit during its return to ALS Ltd it falls on the sender to take this matter up with the carriers.

Dead On Arrival (DOA) Goods.

DOA goods are those found to have a fault on arrival. The fact that there is a fault must be confirmed by someone with technical knowledge, please be specific. DOA goods must be notified within 5 days of receipt. This five-day limit is required in order for us to meet the returns requirements of our suppliers. To qualify as DOA the item packaging must be in undamaged condition. If you require an advance replacement, the packaging of the original item must be in pristine condition otherwise you will be subject to a minimum 20% handling/restocking fee. We will meet the costs of returning the item or replacement to the customer and also any carriage costs incurred in resolving the issue.

Faulty after 5 Days.

The fact that there is a fault must be confirmed by someone with technical knowledge, please be specific. Goods reported as faulty after 5 days of receipt will be accepted back for evaluation when a decision will be made to repair or replace - no credit or refund is given except in exceptional circumstances. The customer is responsible for the freight cost of returning the item to ALS Ltd. If a fault is found we will meet the costs of returning the item to the customer and also any carriage costs incurred in rectifying the problem. If goods are found to be faulty through misuse or physical damage (due to dropping, spillage, foreign objects etc) we reserve the right to apply a labour charge without completing any repair.

Packaging and Labeling.

Where possible, the packaging of the items being returned should be protected by using an outer cover. Do not write on, or attach labels, to the packaging itself if this can be avoided. When preparing the item for return please ensure that the RMA number is easily visible on a label on the outer covering.